To find Kelsey-Seybold Clinic locations and hours, visit our Find a Pharmacy.
Yes, you can use any pharmacy in our Pharmacy Network.
No, state law requires that a physician’s office fax a prescription to a pharmacy.
We offer several easy and convenient ways for you to refill your prescription medications.
- To request a refill online, use your MyKelseyOnline account to request refills.
- You can use our secure online refill service for Kelsey-Seybold pharmacy refills.
- You can also refill most of your prescription at a Kelsey-Seybold pharmacy by
- Calling the pharmacy telephone number printed on your prescription label.
- Entering the nine numbers after the RX#, including the first seven and the two numbers after the dash. You don’t need to enter the dash.
- Finish by pressing #.
- Stop by or call any Kelsey-Seybold Clinic Pharmacy location.
- Stop by or call you Network pharmacy.
Please Note: Maintenance medications (medications that you take on a long-term basis) must be refilled only at a Kelsey-Seybold Clinic pharmacy location or through mail order.
Yes, if the refills are for maintenance drugs. Click here for mail order
and fill out the form. You can also call Navitus Health Solutions at (844) 268-9788, 8 a.m. - 5 p.m., Monday-Friday.
Call or drop by the new pharmacy during regular business hours, and give them all your information, including the names of your medications and your doctors’ names. The new pharmacy will contact your old pharmacy to get the required information. Allow approximately 24 hours for your prescriptions to transfer.
Retail members must use 70% of the Rx before being eligible for a refill.
For example: A prescription can be refilled at a retail location when you have 9 days left of a 30 day medication supply.
Mail-order members must use 50% of the Rx before being eligible for a refill through mail order.
For example: A prescription can be refilled when you have 45 days left of a 90 day medication supply.
No. You need to keep track of when your refills expire. This information is printed on the label of your prescription. Call your pharmacy at least 72 hours before your last prescription runs out. Your pharmacy will call your doctor, who might need time to review your medical chart before authorizing a refill.
A formulary is a list of drugs covered by a health plan. Here is the drug formulary for KelseyCare by Community members.
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